Keeping the kit you've got working.
On-site across Essex, remote anywhere in the UK. Ad-hoc when something breaks, or a small monthly retainer when you'd rather have someone on call. No tickets, no tiers, no script.
Four shapes the work usually takes.
Ad-hoc call-outs
Something's broken, slow, or behaving oddly. I pick up, work out what's actually wrong, and fix it. Paid by the hour or by the job, whichever fits.
Monthly retainer
A set amount of cover each month for businesses that want a steady pair of hands without the cost of an internal hire. Easier to budget, faster to act when something goes down.
New setups and moves
Office moves, new starters, refresh cycles, the day you swap broadband. Specced, ordered, configured, and handed over working.
Networks and Wi-Fi that behave
Black-spots, dropouts, slow patches, mystery reboots. The unglamorous diagnostic work to find the actual cause, then a fix that sticks.
A call, a scope, a delivery.
We talk
Fifteen minutes on a call. You tell me what you need and what a good outcome looks like. Every call ends with a clear answer: a fixed price and timeline in writing, or a pointer to the right specialist for the job. You leave the call knowing what to do next.
I scope
Fixed price, fixed timeline, in writing within a few days. Everything spelled out: what you get, when you get it, what it runs on.
I deliver
Two to six weeks for builds. Same-day or same-week turnaround for support. You get a working answer and the docs to run with it.
What you get that you don't get elsewhere.
One person, start to finish
You email me, you call me, you get the work from me. No account manager, no rotating team, no handovers between sales and delivery. The person who quotes you is the person who does the work.
Fixed price, agreed before any work starts
The quote is the price. If the scope changes, you decide whether to extend it. No surprise invoices, no scope creep, no 'discovery phase' billing.
You own what I build
Code lives in your repo. Systems run on your hardware where you want them to. No subscription that holds your data hostage, no vendor lock-in.
A real answer in weeks, not quarters
Builds run two to six weeks. Support gets handled the same day or week. You see progress every few days, not at the end.
Quoted properly, in writing, before you commit.
Every project gets a fixed price for a fixed scope, in writing before you commit to anything. Smaller jobs scope quickly. Bigger ones get quoted properly after a short call.
Hardware, on-site labour, and any opted-in subscriptions sit alongside the fee in your quote, at cost. One total, every line visible, no surprises during the project.
If a scoping call shows the work would cost more than the value you'd get from it, I'll tell you. The point is to leave the call knowing what to do next.
Hi, I'm Kylam.
A developer based in Essex. I build computer vision systems for businesses that already have cameras, take on the dev work most studios are too big to bother with, and keep the kit running for the firms next door. Whatever you bring in, it goes from first email to handover with me, not a team.
I take a handful of projects at a time, so each gets real attention. I say yes when I know I can ship it well, and point you elsewhere when someone else is a better fit.
The things people ask before we start.
Where do you cover?
On-site across Essex and the immediate surrounding area. Remote support anywhere in the UK. If you're not sure which side your job lands on, email me and I'll tell you straight.
Ad-hoc or retainer, which is right for me?
Ad-hoc suits one-off issues, new setups, or businesses that only need help a few times a year. A retainer suits anyone who'd rather have someone on call so the response is faster when something does go down. I'm happy to start ad-hoc and move to a retainer if it's clearly the right shape.
What does a retainer include?
A set number of hours of cover each month, an agreed response time for urgent issues, and a clear list of what's in and out of scope. Quoted properly on your setup, in writing, before anything starts.
Do you do hardware procurement?
Yes. Specced, ordered, configured and handed over working. Hardware passed through at cost; my fee is on the work, not a margin on the kit.
Can you take over from a previous IT provider?
Yes. I'll do the handover properly: access, documentation, what's where, what's running. You shouldn't lose visibility just because you've changed who's looking after the kit.
Out-of-hours support?
Available on a retainer where it makes sense. Quoted on the call so the cost and the response window are both honest.
Tell me what's going on.
One sentence about the issue, the setup, or the cover you'd like. I reply the same day. Quoted properly before anything starts.